Shipping & Pricing Policy

There are 2 scheduled delivery slots that you can select while placing your order. We will deliver your order within the slot you select.

Delivery slots are:

8:00 AM - 12:00 NOON  (Available to orders placed by 10:30 PM a day earlier ) - Only Kolkata Metro.

2:00 PM - 7:00 PM  (Available to orders placed before 9:00 AM on the same day)

 

Shipping & Processing Fee 

At Jalongi.com we sell everything at market rate or below and do not inflate our prices to cover other expenses like many others do. So we charge a nominal fee of Rs. 47 per order to cover our cleaning, packing and shipping expenses. 

 

Shipping Coverage

We cover whole of Kolkata Metro and Main Howrah through local shipping as described above. We also have overnight delivery services to Mumbai, Bangalore & Hyderabad twice a week (Order on Tuesdays & Thursdays). Delivery in 48-72 hours.

 

Pricing, Shipping & Processing Fee for Overnight Shipments to Mumbai, Bangalore & Hyderabad

Customers will buy all items at Kolkata pricing. Yes, you heard that right. Each order will be individually packed, shipped by air and home delivered in temperature controlled boxes. Minimum shipment weight is 3 Kg with discounted shipment fee of Rs. 525 per box for weight upto 5kg and Maximum weight is 10kg per box. Average shipment fee per kg is ~ Rs. 100 per Kg. However with Kolkata prices plus shipment, landed price will still be significantly lower. Not to forget unmatched range, freshness & quality of Jalongi.com. Order on Monday (Delivery on Wednesday) and Wednesday (Delivery on Friday).

 

Payment methods

Credit & Debit cards and net banking as supported by our partner CC Avenue. We also accept cash on phone orders and orders confirmed by phone. Overnight deliveries to Mumbai, Bangalore & Hyderabad are available only with Online Payments.

 

Refund & Cancellation Policy

We deliver custom orders to suit your requirement. So once packed orders can not be cancelled or refunded. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery by calling us on 7595067410 and by mail to wecare@jalongi.com. We will send you a replacement or a refund if replacement is not available.

 

Pricing 

All prices are on gross weight before cleaning & packaging unless specified. Depending on the item there would be 10 - 30% wastage.

 

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